Privacy Policy

Who We Are

OnBoardNow is operated by Lycium Limited. We provide a guided onboarding platform for firms that need to collect information, documents, compliance checks and verified identity from their clients, tenants and applicants.

If you have any questions about this policy, you can contact us at hello@onboardnow.com.

Information We Collect

We may collect the following types of information:

• Name, email address, phone number and company details when you contact us or register an interest
• Information submitted through onboarding flows on behalf of firms using the platform
• Identity documents and verification data where required by the onboarding process
• Usage data and technical information when you access our platform or website

How We Use Your Information

We use the information we collect to:

• Provide and operate the OnBoardNow platform
• Process and manage onboarding flows on behalf of our clients
• Respond to enquiries and provide customer support
• Improve our services and develop new features
• Meet our legal and regulatory obligations

How We Share Your Information

We do not sell your personal data. We may share information with:

• Third-party service providers who help us operate the platform, under strict confidentiality agreements
• Integrated systems such as Clio or other case management platforms, where you have authorised this connection
• Regulatory or legal authorities where we are required to do so by law

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Onboarding data is retained in line with the requirements of the firm using the platform and applicable legal obligations.

Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data where we have no legal basis to retain it
• Object to or restrict how we process your data
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at hello@onboardnow.com.

Cookies

Our website may use cookies and similar tracking technologies to improve your experience. You can control cookie settings through your browser. We do not use cookies for advertising purposes.

Security

We take the security of your data seriously. We use appropriate technical and organisational measures to protect personal data against unauthorised access, loss or disclosure. Identity verification data is handled with additional security controls in line with the sensitivity of that information.

Changes to This Policy

We may update this privacy policy from time to time. We will notify users of any significant changes by updating the date at the top of this page. Continued use of the platform following any changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions about this privacy policy or how we handle your data, please get in touch:

Email: admin@onboardnow.co.uk